Parents and guardians are important partners in a student's learning. This policy explains how we work with you.
Consent for younger students
For students under 18, we expect a parent or guardian to be aware of and agree to the tutoring. Younger students should be booked by a parent or guardian. Older students (for example in Year 11 or 12) may book for themselves. We may contact a parent or guardian if we need to.
Booking for a student
A parent or guardian can book lessons for a student. Booking emails and invoices go to the person who booked. Each student has one account, linked to their email address, so their lessons and rewards stay together whoever books.
Contact details
Please give us up-to-date contact details and let us know if they change, so you receive confirmations, invoices and Zoom links.
Communication
We communicate about bookings, payments and progress by email. Tutors communicate with students about their learning through lesson time and the contact details provided for booking, not through personal social media.
Student safety
- Lessons are one-on-one online sessions held over Zoom using links we send to the booking contact.
- Tutors keep communication professional and about learning.
- We don't record lessons. See our Online Lesson Policy.
- We encourage students to join lessons from a shared or visible space at home where practical.
Progress updates
We're happy to discuss a student's progress with their parent or guardian. Ask us any time, or request regular updates.
Raising concerns
If you have a concern about a lesson, a tutor or a student's safety, please contact us straight away through our contact page. We take concerns seriously, will respond promptly, and will act on any safety concern.