All our lessons are online, so a few simple things help them run smoothly.
How lessons are delivered
Lessons are held on Zoom. Once your booking is paid and confirmed, we email a Zoom link for each lesson. Please don't share the link.
What you need
- A computer or tablet with a camera and microphone, and headphones if possible.
- A reliable internet connection.
- A quiet, suitable place to learn, with minimal distractions.
- Any materials for the lesson, such as textbooks, notes, a pen and paper, or a calculator.
Joining on time
Please join a few minutes early. You may wait briefly in a waiting room until the tutor admits you. Lessons end at their scheduled time.
Recording
We do not record lessons. Students and parents shouldn't record lessons either without asking us first.
Technical problems
If something goes wrong, tell us as soon as you can, by email or by rejoining the meeting.
- If the problem is on our side, or a lesson is cut short by more than a few minutes because of our connection, we'll offer a replacement lesson or a partial or full refund for the lost time.
- If the problem is on the student's side, we'll do our best to help and continue. If a lesson can't go ahead, contact us. We'll consider rescheduling, especially if you let us know early.
- If a Zoom-wide outage stops a lesson, we'll reschedule it at no extra charge.